Stop sharing physical phones. Centralize every WhatsApp chat in one dashboard—assign conversations, collaborate with internal notes, and respond faster together.
Give every agent the same customer context, faster handoffs, and measurable service quality.
3×
Faster first response
Route chats instantly instead of waiting for whoever has the phone.
100%
Conversation visibility
Every agent sees full thread history, tags, and assignment status.
<30s
Average handoff time
Reassign or @mention teammates without losing customer context.
92%
CSAT on shared inbox
Teams report higher satisfaction when replies are fast and consistent.
From smart routing to private collaboration—built for support, sales, and ops teams on the official API.
Auto-route by skill, territory, or round-robin—or assign manually. Every query lands with the right person.
Leave private notes and tag teammates inside the chat—customers never see your internal discussion.
Granular roles for agents, supervisors, and admins—control who views, replies, or exports conversations.
Track response times, resolution rates, and workload per agent—optimize staffing with real data.
Official WhatsApp Business API inbox—no unofficial apps, no shared device logins, no lost messages.
Automations and AI can route to the inbox with full context—agents pick up exactly where the flow left off.
Proven patterns for support, sales, operations, and accountability—set up in minutes.
60%
faster resolution
Customer support
Any agent can pick up open tickets with full history—no more “only Sarah has that phone.”
2×
more deals per rep
Sales
Qualify leads, share context, and hand off deals without duplicate replies or dropped threads.
45%
less manual routing
Operations
Handle bookings, documents, and status updates with clear ownership on every thread.
100%
message attribution
Accountability
See who replied, when, and how long customers waited—build trust with managers and compliance.
Connect WhatsApp, invite agents, set assignment rules, and start replying the same day.
Step 1
Link your official business number through Messlo's Meta Cloud API onboarding.
Step 2
Add agents and supervisors with roles—everyone logs in from browser, no shared devices.
Step 3
Configure round-robin, skill-based routing, or manual queues for your workflow.
Step 4
Every incoming WhatsApp message appears in the shared inbox—assign, note, and reply in real time.
Agents see new messages instantly, collaborate with notes, and close loops faster—without passing a phone around.
24/7
inbox coverage
<1m
avg. first reply
∞
agents per number
Example conversation path
Incoming message → assign → internal note → reply → resolved—all in one thread.
Compare
Shared Team Inbox
One-to-one conversations
Broadcast campaigns
One-to-many template sends
Use both—inbox for conversations, broadcasts for reach. Explore Broadcast Campaigns →
Messlo is a Meta Cloud API partner. Your team inbox runs on approved channels with encryption, permissions, and account safety built in.
Round-robin, skill routing, and manual assign—keep workloads balanced.
Collaborate on tricky threads without customers seeing internal context.
Response times, resolution rates, and agent workload in one dashboard.
Separate inboxes per brand, region, or WABA number from one Messlo account.
Common questions about collaborating on WhatsApp in Messlo.